Frequently Asked Questions
Everything you need to know about shopping with Tony Bianco.
What is your return policy for change of mind?
We offer returns on all full-priced items within 14 days of delivery for a refund or store credit. Items must be in their original, unworn condition with all packaging included.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while Express shipping arrives within 1-3 business days depending on your location.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by region, and shipping costs are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as buy-now-pay-later options like Afterpay and Klarna.
How do I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a leather protector spray before first wear and cleaning regularly with a damp cloth and specialized leather conditioner.
Can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.